You may encounter some common errors while using WHASOLS. Before contacting support, run through the steps below to attempt to resolve the issue yourself.

When we identify issues between releases, we publish individual patches (hotfixes) outside of the update structure.

For more information, see How we handle Bug Reports.

Module Command Errors are error messages that third party systems return via modules.

For more information, see:

Sometimes a third party system or module will provide a response that WHASOLS is unable to recognise and interpret. This can result in the display of an Unknown Error message.

For more information, see Troubleshooting Module Problems.

When you see an "Oops!", blank, or partially loaded page, an error condition has occurred.

For more information, see:

The callback setting configuration must communicate with your WHASOLS installation. If it does not, the system may not successfully record payments in WHASOLS.

For more information, see Troubleshooting Payment Record Issues.

The 500 internal server error is usually due to a customisation or an issue with the PHP configuration causing issues.

For more information, see PHP and WHASOLS.