Frequently Asked Questions

WHASOLS is a self-hosted platform giving you complete control over your installation and customer data. If you need help getting it installed, one of our experts can assist you with installation. See our Services for more information.

Providing your server can run PHP & MySQL applications you should be able to run WHASOLS without any problems. However, please refer to our System Requirements for a detailed list of system requirements.

Yes absolutely. WHASOLS has been designed to be easy to customise and integrate seamlessly into the rest of your website. The frontend - the part your clients get to see - is fully templated and all accessible for you edit and customise.

We'll notify you when that happens and unless you opt-out, we'll upgrade you automatically for uninterupted operation.

An Active Client is defined as any client with at least one active product, service, addon or domain.

Yes. You may wish to sign up for a Professional/Business license to access Live Chat & Priority Support.

Standard support is provided via email and ticket, and is available to all WHASOLS license holders 24 hours a day.

Technical Live Chat Support is available to Professional & Business tier license holders

Priority Support is a ticket fast-track service. Priority tickets receive an initial response time of under 60 minutes and prioritized follow-ups through to resolution.

We have integrations with a lot of apps and third party services and the list is growing all the time. To see if a certain service provider you wish to use is supported, we recommend searching our Documentation and Marketplace.

All of our APIs are open and accessible, and so it's easy to create additional modules for WHASOLS. There's also lots of developers and companies out there who are familiar with the WHASOLS platform and who offer services to create modules, so there's lots of help available.

Yes. WHASOLS has as expansive API and hook system that enables you to perform actions inside and out of WHASOLS. With hooks you can perform additional actions when events occur within WHASOLS and using the API you can execute tasks within WHASOLS triggered by other systems. To learn more visit our Developer Feature Tour.

Our Developer Documentation is open and accessible to everyone. You can find it at https://WHASOLS.com/developers. In some cases, you may even qualify for a free development license. Contact our sales team to see if you're eligible.

Yes. We understand that businesses often like to test and stage updates to business critical systems and so all users on our Plus license plans or higher can request a Development License Key to use for a secondary installation in a private testing environment.

All of our licenses include access to free ticket based technical support that is offered 24 hours a day, 7 days a week. We also have lots of self-help resources available including extensive Documentation, User Guides & Tutorials.

We are actively developing and improving the product all the time and we aim to release 3-4 major new releases every year, that's one every 3-4 months. In between major releases, there will often be maintenance releases that contain smaller updates and bug fixes.

An Active Client is defined as any client with at least one active product, service, addon or domain.

All of our licenses allow you to download and install WHASOLS in your own hosting environment.

We'll notify you when that happens and unless you opt-out, we'll upgrade you automatically for uninterrupted operation.

Yes. You may wish to sign up for a Professional/Business license to access Live Chat & Priority Support.

Standard support is provided via email and ticket, and is available to all WHASOLS license holders 24 hours a day.

Technical Live Chat Support is available to Professional & Business tier license holders.

Priority Support is a ticket fast-track service. Priority tickets receive an initial response time of under 60 minutes and prioritized follow-ups through to resolution.

WHASOLS is a flexible and powerful platform used by many types of businesses in different ways. Because of this, we receive many ideas, suggestions, and feedback from customers about features they would like to add or improve.
This ideas and suggestions tracker allows customers to share their ideas for improving WHASOLS and support requests submitted by other users. It also helps our development team collect feedback and understand which ideas are most important to our customers.

Every user gets 3 votes per idea per month and can apply votes to any idea during a given month. Your vote pool resets on the 1st of each month. Apply all your votes each month to help boost support for the ideas and suggestions you want to see most.

Because we receive a large number of requests, we are not always able to reply to each one individually. Please continue sharing, discussing, and voting for the ideas that matter most to you, so they can gain more visibility and support.

We would like to implement more suggestions, but our resources are limited and we also have a large product roadmap to manage. Each decision is made based on several factors, including community votes, technical complexity, development effort, overall impact, and the number of users who would benefit. We regularly review all ideas as part of our planning process, and the most popular requests play an important role in prioritizing future improvements.

Before submitting a new feature request, please search the tracker to check if the same idea has already been suggested. If you find an existing request, you can support it by voting and adding a comment. If your idea has not been submitted yet, please create a new request and include as much detail as possible.

Think about the problem you are trying to solve and clearly explain the best possible solution. Include why the solution is needed, how it will help, and provide real-world examples where possible. Also consider whether your situation could apply to other users. A more general solution may be more useful to a wider audience and is more likely to gain support.

Under Consideration — The idea is being considered for a future release. Investigating — The idea is currently being reviewed for feasibility. Gathering Feedback — Additional feedback or clarification is being requested. Planned — Work on the idea has been scheduled. In Progress — Development work has started. Completed — The idea has been completed or is scheduled for release. Already Possible — The requested functionality already exists. Currently Declined — The idea is currently declined but may be reconsidered later. Declined — The suggestion has been declined in its current form. Closed — The request has been closed.

We try to keep users updated using status indicators and comments in the tracker system whenever possible. However, we are unable to provide ETAs for individual ideas or suggestions at this time.