A Complete Support Suite
The whasols ticketing system provides a fully featured communication platform that allows customers to open tickets via the web or by email and provides staff with quick and easy access to customers profile, service management and billing information.
Knowledgebase
Give your customers access to the help they need, whenever they need it.
More support tools
Post news, information and special offers to your customers. Announcements are displayed within the client area and feature social sharing integration for maximising your announcements reach.
Provide your customers with downloadable resources to help them with their service, ideal for manuals, templates, software and more. Combined with products, you can sell access to restricted digital downloads.
A dedicated system for notifying users about service impacting maintenance and downtime within your fleet of servers that highlights issues affecting servers your customers are hosted on.