Feature Support

A Complete Support Suite

ticketing system provides a fully featured communication platform that allows customers to open tickets via the web or by email and provides staff with quick and easy access to customers profile, service management and billing information

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Support Tools

Support Ticketing System

Track all your customer communication in one central place with the built-in help desk

Setup escalation rules to perform automated actions and enforce SLAs
Tickets can be opened and replied to via the web or by email
Create departments to group similar tickets and separate responsibilities
Track and assign tickets to individuals for consistency and management
Supports file attachments for additional context
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Support Tools

Builtin Chat System

We developed builtin Chat system which is configureable and without any extra cost

Lots of Bad words implemented
Customizeable Chat Widget as you required
Lots of configurations available for chat behavious handling
Basic & Advanced level of chat triggers.
Chat History, Chat Bots
Tools

More support tools

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Announcements
Post news, information and special offers to your customers. Announcements are displayed within the client area and feature social sharing integration for maximising your announcements reach.
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Downloads
Provide your customers with downloadable resources to help them with their service, ideal for manuals, templates, software and more. Combined with products, you can sell access to restricted digital downloads
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Network Status
A dedicated system for notifying users about service impacting maintenance and downtime within your fleet of servers that highlights issues affecting servers your customers are hosted on.

Knowledgebase

Give your customers access to the help they need, whenever they need it.
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