We always recommend staying up-to-date with WHASOLS in order to benefit from the latest development and improvements. You can do this by having us perform the update for you or by updating using one of our supported methods.

Our support team is always available to answer any questions or concerns you might have when performing updates. Open a ticket and a member of our team will assist you.

Preparation helps to ensure a seamless updating experience. For more information, see Get WHASOLS Download Information and our recommendations for preparation, testing, and execution of WHASOLS updates.

Updating requires that the database user have access to the following privileges:

Additionally, make certain that the database user has access to all of the privileges on the Further Security Steps page.

If you have customised templates, make sure to follow the recommended method for creating a custom template folder to ensure your changes aren't overwritten during updates.

For language file customisations, make sure that you use the Language Overrides feature instead of editing the language files directly.

WHASOLS 1.0 and later includes a way to update WHASOLS from within the Admin Area.

To do this, go to Right Top Bar > Update WHASOLS Icon. For more information, see Automatic Updater.

You can also update your WHASOLS installation manually using one of two methods:

You can use your hosting control panel's file management system to manage the necessary files. For more information, see Updating WHASOLS Manually.

We distribute WHASOLS in two ways: Full Release distributions and Patch Set distributions.

A Full Release distribution contains all the files of a WHASOLS product installation. You can use it to perform a new installation or update an existing installation (regardless of previous version).

Patch Set distributions contain only the files that have changed between the immediate previous version and the latest version (for example, a patch set for version 1.1.2 is valid for a 1.1.1 installation and nothing else). We provide these to make updating both quicker and easier for those of our customers who stay current and up-to-date with the latest WHASOLS releases. By including only the changed files, patch sets have less files to upload, which makes the update process quicker and simpler for you to perform.

For more information on our release and distribution types, see Releases.

You may encounter the following issues during an update:

If, when you first log in, you see a mixed or unclear formatting, your browser may not have updated. Try clearing your browser cache or performing a hard refresh (typically Ctrl + F5) and delete the contents of the template cache directory (templates_c by default) to ensure that you see the new templates and styling.

If, after uploading the files from a Patch Set, you see a "Down for Maintenance" or "update in progress..." warning message, then this indicates that the patch set files you attempted to apply are not compatible with the version of WHASOLS you were previously running.

To complete the update you will need to download the latest Full Release version and update using the regular update process above.